Terms & Conditions

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.finalsolutionlogistic.com website.

The domain name www.finalsolutionlogistic.com  (hereinafter referred to as "Website" or “FSL’s Website”) is owned by Finalsolution Logistics Services LLP, a company incorporated under the Companies Act, 2013, with its registered office at 41, Ward No 1, Near Aara Machine Road, Udaipura, Raisen, Madhya Pradesh, India - 464770. (hereinafter referred to as "FSL").

Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with FSL and these terms and conditions including the policies constitute Your binding obligations, with FSL.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural person above the age of 18 (eighteen) years, who is accessing the Website using the computer systems. FSL allows the User to use the Website with or without registering on the Website. The term "We", "Us", "Our" shall mean Finalsolution Logistics Services LLP.

When You use any of the services provided by Us through the Website, including but not limited to, all shipping, receiving FSL invoices and remitting payment, drop-off location, recipient details of delivered shipment, merchant name, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service including the consignment note (waybill), and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

1. Use of the Website:

The Website is provided solely for the use of current and potential FSL customers to interact with FSL and may not be used by any other person or entity or for any other purpose. Specifically, all shipping, receiving FSL invoices and remitting payment, drop-off location, recipient details of delivered shipment, merchant name. Unless indicated otherwise in the terms of use of a specific interactive feature on the Website, the use of the Website to provide information to or prepare shipments by or for the benefit of third party shippers is expressly prohibited.

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

1.1 You shall not host, display, upload, modify, publish, transmit, update or share any information which:

belongs to another person and to which You do not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

is misleading in any way;

is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

harasses or advocates harassment of another person;

involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";

promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]:

promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

contains restricted or password - only access pages, or hidden pages or images (those not linked to or from another accessible page);

provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

contains video, photographs, or images of another person (with a minor or an adult).

tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout this Terms of Use, FSL's prior written consent means a communication coming from FSL's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;

solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;

interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;

refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

harm minors in any way;

infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

violates any law for the time being in force;

deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person;

contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

shall not be false, inaccurate or misleading;

shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;

1.2.You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

1.3.You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.

1.4.You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

1.5.You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms FSL, Finalsolution Logistics,www.finalsolutionlogistic.com, or otherwise engage in any conduct or action that might tarnish the image or reputation of FSL on platform or otherwise tarnish or dilute any FSL’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or FSL's systems or networks, or any systems or networks connected to FSL.

1.6.You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.

1.7.You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

1.8.You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of FSL and / or others.

1.9.You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

1.10.Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.

1.11.FSL shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

2.Changes to the FSL Website:

The FSL Website and its contents may be changed, deleted or updated at any time without notice.

4.Termination of Use:

FSL Website reserves the right to discontinue, suspend or modify the Content (terms of this agreement referred as “Content”) of the FSL Website at any time without notice and FSL may block, terminate or suspend yours and any user’s access to the FSL website at any time for any reason in its sole discretion, even if access continues to be allowed to others.

5.Ownership:

The FSL’s Website and its contents, including but not limited to FSL's logo, are protected by the laws of Republic of India.

Customer (“Customer” referred as User of the services) may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of the FSL Website or its Content’s thereof.

6.Disclaimer of Warranty:

The FSL Website and its contents are provided “AS IS”. FSL and its licensors disclaim any and all warranties, express or implied, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, title and non-infringement regarding any Content and your ability or inability to use the FSL Website and its Content.

Without prejudice to the forgoing paragraph, FSL does not warrant that:

This Website will be constantly available, or available at all; or

The information on this Website is complete, true, accurate or non-misleading.

7.Limitation of Liability:

Use of the FSL Website and its Content is at your sole risk. The FSL Website will in no event be liable to you or any person or entity claiming through you for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in or the use of or inability to use the FSL Website and its contents including without limitation, damage for lost profits, business, data, or damage to any computer systems, even if you have advised FSL Website of the possibility of such damage.

Notwithstanding the above, to the extent permitted by the applicable law, you agree that in no event shall FSL's total liability for damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed Rs. 10,000 (Rupees Ten Thousand only) for consignments. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

8.Indemnity:

You agree to defend, indemnify and hold harmless FSL Website, its parent and its affiliate companies and their respective officers, directors, employees, agents and representatives from any all claims arising out of wilful misconduct and gross negligence, violation of applicable laws, breach of the representations and warranties, breach of any of these terms and conditions, and any of your activities conducted in connection with FSL Website.

9.Links to other websites:

There are links on the Website that allow You to visit the sites of third parties. Neither those sites nor the companies to whom they belong are controlled by FSL. FSL makes no representations concerning the information provided or made available on such sites nor quality or acceptability of the products or services offered by any persons or entities referenced inn any such sites.

FSL has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.

10.Privacy Policy:

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Finalsolution Logistics Services LLP and its affiliates (collectively “FSL, we, our, us”) collect, use, share or otherwise process your personal information through FSL website https://finalsolutionogistic.com/, its mobile application, and m-site (hereinafter referred to as the “Platform”).

 While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. Your personal information may primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information or availing our product/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and agree to be governed by the laws of Republic of India including but not limited to the laws applicable to data protection and privacy. If you do not agree to the Terms of Use or the terms of this Privacy Policy, please refrain from accessing the Platform or using our Services. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.

Collection of Your Information

We collect your personal information relating to your identity, demographics and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us via using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. The personal information may be collected from the brands basis on the type of the services rendered by you. We only collect the information that we actually need for legitimate, business, contractual and lawful purposes only. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide the information by choosing not to use a particular service, product or feature on the Platform. Some of the categories of information we process about you are the following: 

Personal information such as name, email address and phone number;

Location information for delivery of the shipment;

Business contact information such as business name, business email address, contact details, etc;

Our primary goal in collecting your personal information is to provide you and our customers a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. If you choose to post messages on our message boards, chat rooms or other message areas or other social media handles maintained by us, we will collect and retain this information you provide to us and use it for the purpose as defined in this Privacy Policy. We have onboarded certain third parties that provide services on our behalf. These third parties may collect information from you from time to time. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. 

We also have references to websites related to our group companies and certain third party websites. When you click to such references, you may be redirected to their Platform. The Platform will be governed by their Privacy Policy. FSL ascertains no responsibility on the personal information being collected by any external party or their privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information to them.

Use of Demographic / Profile Data / Your Information

We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you or send communications such as updates inline to our program, we will provide you the ability to opt-out of such uses. We use your personal information to generate leads or identify business opportunities, deliver shipment(s), contact you for last mile delivery, enhancing customer experience, resolve disputes, troubleshoot problems, send verifications mails to ensure your identity, help promote a safe service, measure consumer interest in our products and services, gather feedbacks, inform you about online and offline offers, products, services, and updates; customize and enhance your experience; conduct surveys for internal purposes; detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, exercising a right or obligation conferred or imposed by law, including responding to request and legal demands, or as otherwise described to you at the time of collection of information.

We may use your personal information to post blogs, testimonials, success stories obtained from you in our platform or to enhance your experience on the Platform and provide you access to the services being offered by us. We may use the information that you may have shared with our partner entities for such posts. By sharing these posts to us or to any of our partner entities you provide us with appropriate consent to post them in our portals as required.

In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyze demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information that is targeted to your interests. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Sharing of personal information

We may share personal information that is directly related to your business relationship with FSL, with other members of our corporate family of companies affiliates, sellers, partners, related companies and with other third parties our other corporate entities and affiliates for purposes of providing products and services offered by them such as delivering shipments, identifying a business opportunity, analyzing gaps in our offerings or for other legitimate interests. These entities, partners and affiliates may further share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to protect the safety, property, or rights of FSL, our customers, our employees or other person, or to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

While sharing your personal information for processing, we adhere to appropriate security measures to protect your personal information. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your personal information only for specific purposes along with confidentiality and with appropriate security measures.

Links to Other Sites

Our Platform may provide links to other websites that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications. If you do not wish to receive promotional communications from us then you can opt out by clicking on the ‘Unsubscribe’ button available in the communication or writing to us at the contact details provided below.

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, investigate, to enable FSL to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct and update your personal information directly through the functionalities provided on the Platform. You may delete certain non-mandatory information by logging into our website and visiting profile and settings sections. You can also write to us at contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in your subject line of your communication. We will verify such requests before acting on your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Platform or restrict provision of our products and services for which we consider that information to be necessary.

Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Sourabh Dhakad

Designation: Director

Finalsolution Logistics Services LLP

Plot No.4, Imligoya ByPass,

Kelod Kartal Near SAGE University,

Indore, Madhya Pradesh, 452020.

Email: sourabh.d@finalsolutionlogistic.com 

Time: Mon - Fri (11:00 - 17:00)

Queries

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.

11.Miscellaneous:

FSL is entitled to use any mode and route for transportation.

13.Trademark, Copyright and restriction:

This Website is controlled and operated by FSL. All material on this Website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Any material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

14.Governing law and Jurisdiction:

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of Republic of India. The place of jurisdiction shall be exclusively in Indore, Madhya Pradesh, India.